1 December 2017

What to do when your Christmas gifts arrive damaged

The moment you've been waiting for weeks for finally arrives; your Christmas presents are here and much to your dismay, some of them are broken!

Unfortunately, these things happen, so it’s important not to get too caught up in the disappointment. Instead, act quickly and get the problem resolved well before Christmas Day arrives.

Even Santa himself isn’t immune from damaging his precious cargo! The different weather conditions and environments can take it’s toll on his sleigh, preventing him getting from A to B with all the presents intact.

Fortunately, the protective case experts over at The Case Farm are offering their top tips to help you solve the problem of damaged goods. Read on to discover how to ensure you get your gifts refunded and replaced before Christmas!

Know your rights

As a consumer, you’re entitled to certain rights under the Sale of Goods act 1979 that protect you when purchasing goods.

The Sale of Goods act states that you have legal rights if the item you bought is either:

  • Broken or damaged in some way
  • Unusable
  • Not as advertised i.e. it isn’t as the seller described

It’s a good idea to be aware of these rights if you’ve received damaged goods, as they can help you get the compensation you deserve!

Find your proof of purchase

When buying items online or in-store, it’s crucial to keep hold of your proof of purchase just in case situations like this arise. This is usually a receipt, but it’s best to check the retailer’s returns to see what counts as ‘proof’ of purchase.

Many retailers require that you must have proof of purchase if you wish to return an item or get a refund, so it’s a good idea to keep hold of your receipts as a precaution.

Contact the retailer

If the shop or online retailer you bought your presents from have good customer service, then this process should be simple and straightforward.

The retailer may ask for purchase details or whether the goods are damaged or faulty. You will then be entitled to a refund, repair or replacement.

You can claim a full refund for a faulty product within 30 days of purchase. So if you’re tight for time, this might be the best option for you to get your money back in time for Christmas.

Get a helping hand

If the shop you bought your gifts from refuses to refund, replace or repair your damaged goods, you may need a bit of extra help to get your money back.

For big purchases such as second-hand cars, you can enlist the help of a consumer ombudsman. This is a free, independent service that helps you deal with your dispute and hopefully get it resolved!

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